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+--- Thread: Century Link - .09 short cost me $6 (/showthread.php?tid=180852)
Re: Century Link - .09 short cost me $6 - Wags - 07-05-2015
N-OS X-tasy! wrote:
[quote=silvarios]
[quote=N-OS X-tasy!]
[quote=Wags]
[quote=GGD]
Have you tried calling customer support? Sometimes companies can be reasonable when you actually talk to a human who understands what happened, and can reverse the charge.
Too much trouble for $6. I'm going the bad social media route instead.
So let me see if I have this straight. You intend to badmouth them publicly for their completely reasonable response to a mistake you made, without giving them the opportunity to remedy the situation... because you can't be bothered to give them that opportunity?
(And I'm being REALLLLY diplomatic with that response.)
Screw being diplomatic - you're an asshole.
I understand your point, but you think $0.09 short costing $6 is a reasonable policy?
Basically, he has decided that he shouldn't be required to accept responsibility for the consequences of his actions -- and I fucking HATE when people decide they shouldn't be required to accept responsibility for the consequences of their actions. That attitude has had a tremendously corrosive effect on our society.
I call you on you BS. I am taking responsibility, by paying the $6. If I didn't think I was technically responsible I would not pay the service charge. I'm sure they have it buried somewhere in their terms.
Wow, get off your moral high horse. Now that I've paid it I'm calling out Century Link on they're BS late fee. I'll do that in the court of public opinion - the only arena where it might actually matter to them. I've posted on their Facelift sight and a few other places. If I cost them one customer then I'm more than even. That's how they become responsible for their policies, by owning them in the light of disclosure.
Let's compare them to another similar corporation I've also been doing biz with for many years - T-Mobile. There's been numerous occasions where I've been a few cents short on my bill (and a few where I've paid a few cents too much). They just make a slight adjustment next month and move on. No prob.
Re: Century Link - .09 short cost me $6 - RAMd®d - 07-05-2015
So let me see if I have this straight. You intend to badmouth them publicly for their completely reasonable response to a mistake you made, without giving them the opportunity to remedy the situation... because you can't be bothered to give them that opportunity?
I agree with the entire sentiment of this post.
Why should a company have to develop software with a Long Time Customer routine, and a Likelihood of an Error algorithm to collect late fees for shortages, no matter how slight.
I don't see how the company is the bad guy here. Even if they were called and asked to "fix" this but refused on principle, I don't see them as the bad guy, especially if not given the opportunity to make things "right".
Maybe making a phone call is perceived as ain't to proud to beg.
I don't think Swifting CL will be particularly satisfying, or matter, in the long run.
But maybe like CC, they'll "cave".
Re: Century Link - .09 short cost me $6 - N-OS X-tasy! - 07-05-2015
Wags wrote:
[quote=N-OS X-tasy!]
[quote=silvarios]
[quote=N-OS X-tasy!]
[quote=Wags]
[quote=GGD]
Have you tried calling customer support? Sometimes companies can be reasonable when you actually talk to a human who understands what happened, and can reverse the charge.
Too much trouble for $6. I'm going the bad social media route instead.
So let me see if I have this straight. You intend to badmouth them publicly for their completely reasonable response to a mistake you made, without giving them the opportunity to remedy the situation... because you can't be bothered to give them that opportunity?
(And I'm being REALLLLY diplomatic with that response.)
Screw being diplomatic - you're an asshole.
I understand your point, but you think $0.09 short costing $6 is a reasonable policy?
Basically, he has decided that he shouldn't be required to accept responsibility for the consequences of his actions -- and I fucking HATE when people decide they shouldn't be required to accept responsibility for the consequences of their actions. That attitude has had a tremendously corrosive effect on our society.
I call you on you BS. I am taking responsibility, by paying the $6. If I didn't think I was technically responsible I would not pay the service charge. I'm sure they have it buried somewhere in their terms.
Wow, get off your moral high horse. Now that I've paid it I'm calling out Century Link on they're BS late fee. I'll do that in the court of public opinion - the only arena where it might actually matter to them. I've posted on their Facelift sight and a few other places. If I cost them one customer then I'm more than even. That's how they become responsible for their policies, by owning them in the light of disclosure.
Let's compare them to another similar corporation I've also been doing biz with for many years - T-Mobile. There's been numerous occasions where I've been a few cents short on my bill (and a few where I've paid a few cents too much). They just make a slight adjustment next month and move on. No prob.
If you actually believe this makes you the good guy in this scenario, you are sadly mistaken.
Re: Century Link - .09 short cost me $6 - Bill in NC - 07-05-2015
This is why I round up utility & other recurring bills, plus makes it easier to reconcile them in the register.
Re: Century Link - .09 short cost me $6 - DaviDC. - 07-05-2015
Eeuuu! Smells like righteous indignation in here.
Re: Century Link - .09 short cost me $6 - Wags - 07-05-2015
N-OS X-tasy! wrote:
[quote=Wags]
[quote=N-OS X-tasy!]
[quote=silvarios]
[quote=N-OS X-tasy!]
[quote=Wags]
[quote=GGD]
Have you tried calling customer support? Sometimes companies can be reasonable when you actually talk to a human who understands what happened, and can reverse the charge.
Too much trouble for $6. I'm going the bad social media route instead.
So let me see if I have this straight. You intend to badmouth them publicly for their completely reasonable response to a mistake you made, without giving them the opportunity to remedy the situation... because you can't be bothered to give them that opportunity?
(And I'm being REALLLLY diplomatic with that response.)
Screw being diplomatic - you're an asshole.
I understand your point, but you think $0.09 short costing $6 is a reasonable policy?
Basically, he has decided that he shouldn't be required to accept responsibility for the consequences of his actions -- and I fucking HATE when people decide they shouldn't be required to accept responsibility for the consequences of their actions. That attitude has had a tremendously corrosive effect on our society.
I call you on you BS. I am taking responsibility, by paying the $6. If I didn't think I was technically responsible I would not pay the service charge. I'm sure they have it buried somewhere in their terms.
Wow, get off your moral high horse. Now that I've paid it I'm calling out Century Link on they're BS late fee. I'll do that in the court of public opinion - the only arena where it might actually matter to them. I've posted on their Facelift sight and a few other places. If I cost them one customer then I'm more than even. That's how they become responsible for their policies, by owning them in the light of disclosure.
Let's compare them to another similar corporation I've also been doing biz with for many years - T-Mobile. There's been numerous occasions where I've been a few cents short on my bill (and a few where I've paid a few cents too much). They just make a slight adjustment next month and move on. No prob.
If you actually believe this makes you the good guy in this scenario, you are sadly mistaken.
There is no good guy or bad guy. A corporation is not a person, regardless of what the Supremes decide. Your insipid morality is pointlessly misplaced here. There is only a good way to do business and a bad way to do business.
Get over yourself.
Re: Century Link - .09 short cost me $6 - morlock - 07-05-2015
Well, at least there is no good guy. There COULD be, if you were to contact them and give them the chance.
You are just being petty and vindictive for no good reason.
Re: Century Link - .09 short cost me $6 - Wags - 07-06-2015
morlock wrote:
Well, at least there is no good guy. There COULD be, if you were to contact them and give them the chance.
You are just being petty and vindictive for no good reason.
Their chance came when they set the policy. The bean counters decided they could make a fair amount of extra money with little fallout, taking their cue from the too big to fail banks. Same group of people sit on the same boards. This is what happens when there is no effective competition. What will a customer do about it, switch to Comcast?
Ya'll are brain washed into thinking a corporation deserves to get the same moral consideration as your neighbor. Right. You think they reciprocate back any of that consideration, except for what's in your pockets? Keep watching those commercials, like good little consumers.
I could not care less about $6, especially if it means waiting on hold for a half hour to speak to some poor minimum wage worker who gets yelled at all day by clueless folks with misplaced anger issues. I'd rather cost them a few potential customers.
Re: Century Link - .09 short cost me $6 - GGD - 07-06-2015
Exactly what would you set as the policy that anticipates all possible situations if you were in charge?
If you're going to have any cutoff limit, what if someone goes over that limit by $0.09? Where do you draw the line?
Re: Century Link - .09 short cost me $6 - Wags - 07-06-2015
GGD wrote:
Exactly what would you set as the policy that anticipates all possible situations if you were in charge?
If you're going to have any cutoff limit, what if someone goes over that limit by $0.09? Where do you draw the line?
I dunno, ask T-Mobile