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+--- Thread: UPS Customer Service Is Shockingly Bad (/showthread.php?tid=262040)
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Re: UPS Customer Service Is Shockingly Bad - lost in space - 11-29-2021
All too common. The thinking seems to be something like this: If you have a problem, our automated system will take care of it. If not, we've put up a wall to restrict access so you can't talk to our humans, which costs us money. If we keep you running in a phone-tree circle, you'll eventually give up and stop bothering us. We have your money. We are done here.
Re: UPS Customer Service Is Shockingly Bad - Fritz - 11-29-2021
customer service? what the hell are you talking about?
the forwarded phone calls to the Philippines?
I'm better off asking Owen.
Re: UPS Customer Service Is Shockingly Bad - GGD - 11-29-2021
lost in space wrote:
All too common. The thinking seems to be something like this: If you have a problem, our automated system will take care of it. If not, we've put up a wall to restrict access so you can't talk to our humans, which costs us money. If we keep you running in a phone-tree circle, you'll eventually give up and stop bothering us. We have your money. We are done here.
This is sort of how I feel about Walmart's locked display cases. They have a button to call someone with a key. Nobody ever shows. You catch an employee walking by and ask them to open it, and "I don't have the key".
I expect the long term result to be some bean counter noticing "nobody is buying these items, we should stop stocking them".
Re: UPS Customer Service Is Shockingly Bad - freeradical - 11-30-2021
GGD wrote:
[quote=lost in space]
All too common. The thinking seems to be something like this: If you have a problem, our automated system will take care of it. If not, we've put up a wall to restrict access so you can't talk to our humans, which costs us money. If we keep you running in a phone-tree circle, you'll eventually give up and stop bothering us. We have your money. We are done here.
This is sort of how I feel about Walmart's locked display cases. They have a button to call someone with a key. Nobody ever shows. You catch an employee walking by and ask them to open it, and "I don't have the key".
I expect the long term result to be some bean counter noticing "nobody is buying these items, we should stop stocking them".
Walmart does not carry dental floss.
Seriously.
Re: UPS Customer Service Is Shockingly Bad - deckeda - 11-30-2021
GGD wrote:
… You catch an employee walking by and ask them to open it, and "I don't have the key". …
John Oliver warned us about this in his episode about Union busting. A leaked “training” video by Target (I think) said that if the store became unionized staff might be prevented from helping customers outside of their area.
So Oliver made a mock video depicting staff telling customers outside their area of just eff-off.
“But all I need is help reaching this item.”
“Go to hell.”
On second thought maybe Walmart should become unionized if management thinks that’s what would happen. Seems to be what they want.
Re: UPS Customer Service Is Shockingly Bad - space-time - 11-30-2021
Walmart does not carry dental floss.
Seriously.
Maybe their customers don't floss?
miley-laughing001:EDIT: they seem to floss in my area
Re: UPS Customer Service Is Shockingly Bad - freeradical - 11-30-2021
space-time wrote:
Walmart does not carry dental floss.
Seriously.
Maybe their customers don't floss?
EDIT: they seem to floss in my area
They don't sell floss in their grocery stores, which is what I use. I've asked the help about this, and they told me they haven't sold it in years.
Re: UPS Customer Service Is Shockingly Bad - TheCaber - 11-30-2021
yeah, it's in the pharmacy, oral/dental hygiene section.