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+--- Thread: Shipping PSA: Paying for shipping-insurance doesn't get you shipping-insurance (/showthread.php?tid=174540)
Shipping PSA: Paying for shipping-insurance doesn't get you shipping-insurance - Onamuji - 12-20-2014
They've nailed several of my packages with forklifts.
What is it with this odd habit of UPS forklift drivers?
Do they have a "drive your forklift through it" quota?
http://www.nytimes.com/2014/12/21/your-money/the-sculpture-that-fell-through-a-systems-cracks.html?partner=rss&emc=rss&_r=0
In transit, someone drove a forklift through the box and severely damaged the piece. U.P.S. rejected our claim for the roughly $11,000 that a professional said it would take to repair the sculpture. More amazingly, the company won’t return the money I paid for insurance...
What reason did U.P.S. give Mr. Mouat for rejecting his insurance claim? He failed to properly fill out the bill of lading. Specifically, he didn’t enter the value of the artwork on a part of that form that read “Shipper requests Excess Declared Value Coverage in the amount of $ ___.” This happened at a freight yard near the Detroit airport, where he was instructed to bring the sculpture the day it was shipped.
As reps from the company later explained, that bill of lading is effectively the contract between customer and shipper.
Leaving the “declared value” section blank was a crucial error, but it raises a question: If Mr. Mouat was spending $1,869 for insurance — or what the company prefers to call “excess liability” — why didn’t anyone explain that he would get nothing of the sort unless he filled in that part of the bill of lading?
Re: Shipping PSA: Paying for shipping-insurance doesn't get you shipping-insurance - space-time - 12-20-2014
UPS, FedEx are not to be trusted. I think you have better luck with USPS these days.
Re: Shipping PSA: Paying for shipping-insurance doesn't get you shipping-insurance - Acer - 12-20-2014
I see your point, but to leave the value of the item undeclared in the paperwork was not a good idea. Contracts are funny that way.
Re: Shipping PSA: Paying for shipping-insurance doesn't get you shipping-insurance - N-OS X-tasy! - 12-20-2014
UPS DOESN'T USE FORKLIFTS.
The article states that the plaintiff was instructed to bring his item to a freight yard. That is most likely where the damage occurred.
Re: Shipping PSA: Paying for shipping-insurance doesn't get you shipping-insurance - pRICE cUBE - 12-20-2014
This is precisely why they offer forklift impalement insurance separately.
Re: Shipping PSA: Paying for shipping-insurance doesn't get you shipping-insurance - Onamuji - 12-20-2014
space-time wrote:
UPS, FedEx are not to be trusted. I think you have better luck with USPS these days.
USPS has lost two of my packages this year. But they do cop to it when it's clearly their fault and they pay insurance promptly.
Ultimately, anything is better than FedEx Ground.
(Regular FedEx is okay. FedEx Ground is a steaming pile of poo.)
Re: Shipping PSA: Paying for shipping-insurance doesn't get you shipping-insurance - silvarios - 12-20-2014
Acer wrote:
I see your point, but to leave the value of the item undeclared in the paperwork was not a good idea. Contracts are funny that way.
Why not refund the paid insurance?
Re: Shipping PSA: Paying for shipping-insurance doesn't get you shipping-insurance - Onamuji - 12-20-2014
N-OS X-tasy! wrote:
UPS DOESN'T USE FORKLIFTS.
We've covered this before.
UPS freight uses forklifts, other UPS services use 3rd party contractors that employ forklifts and often packages get directed through freight or other channels as dictated by economics.
Ultimately, you cannot trust that your package will be exempt from their "drive a forklift through it" quotas.
Re: Shipping PSA: Paying for shipping-insurance doesn't get you shipping-insurance - zeppo2 - 12-20-2014
I don't trust USPS either. I mailed a package to my son, with a signature required. He never got it, though somebody signed for it. The insurance was rejected because there was a signature, though the signature wasn't from anyone who lived at my son's apartment. Of course this was in Jersey City, and I read online multiple complaints of similar things happening. I think Newman must have moved just west.
Re: Shipping PSA: Paying for shipping-insurance doesn't get you shipping-insurance - OWC Larry - 12-20-2014
The whole situation reeks of poor customer service. At the end of the day he isn't in the business of shipping and should have been walked through the forms, etc. That being said - it is his responsibility, we all have a personal responsibility stake in such matters - but that's where customer service and support come in to see the best success for all aspects.
Not refunding the insurance is odd unless the argument is that it was for the product in transit and the bill of lading was part of a separate handling action. Still - it's insult to injury to have paid for insurance and then not actually have it where and when it mattered. If he didn't declare the insurance on the bill of lading - wonder where he did declare it to the effect of being billed for it. Also - for something that valuable, surprised he didn't get a rider on his standard insurance to cover it vs. paying the high cost via the carrier (and still not being covered).
Seems like some more details to the story would shed light.
Onamuji wrote:
They've nailed several of my packages with forklifts.
What is it with this odd habit of UPS forklift drivers?
Do they have a "drive your forklift through it" quota?
http://www.nytimes.com/2014/12/21/your-money/the-sculpture-that-fell-through-a-systems-cracks.html?partner=rss&emc=rss&_r=0
In transit, someone drove a forklift through the box and severely damaged the piece. U.P.S. rejected our claim for the roughly $11,000 that a professional said it would take to repair the sculpture. More amazingly, the company won’t return the money I paid for insurance...
What reason did U.P.S. give Mr. Mouat for rejecting his insurance claim? He failed to properly fill out the bill of lading. Specifically, he didn’t enter the value of the artwork on a part of that form that read “Shipper requests Excess Declared Value Coverage in the amount of $ ___.” This happened at a freight yard near the Detroit airport, where he was instructed to bring the sculpture the day it was shipped.
As reps from the company later explained, that bill of lading is effectively the contract between customer and shipper.
Leaving the “declared value” section blank was a crucial error, but it raises a question: If Mr. Mouat was spending $1,869 for insurance — or what the company prefers to call “excess liability” — why didn’t anyone explain that he would get nothing of the sort unless he filled in that part of the bill of lading?