+- MacResource (https://forums.macresource.com)
+-- Forum: My Category (https://forums.macresource.com/forumdisplay.php?fid=1)
+--- Forum: Tips and Deals (https://forums.macresource.com/forumdisplay.php?fid=3)
+--- Thread: T-Mobile prepaid phone unlock. 1 go, 1 no go (/showthread.php?tid=206567)
T-Mobile prepaid phone unlock. 1 go, 1 no go - space-time - 07-03-2017
I had an older phone with "pay-as-you-go Legacy" plan which is no longer being offered. T-Mobile had a sales about 2-3 months ago and I got some phones.
I activated a HTC Desire 530 and I was able to activate it on the old plan, and kept the same number. I had about $8 left in that account. After a few days, the t-mobile web site showed my new phone in that account. I understand this is required before you add $100 and then unlock the phone. my Dad used the phone for several weeks and now the account was low, so I added the $100 refill the phone came with. That was on July 1. I tried to unlock the phone via the App, it gets denied each time.
meanwhile I had another phone, LG Aristo, which I activated on the new pay-as-you-go plan (minimum usages $3/month). The phone has 30 min/30 text messages ($3) preloaded, but I did not use the phone and it probably expired. I opened up the phone, I loaded $100, and then I figured out the phone number was from a Atlantic city. I called customer service and they gave me a number from my local exchange (Princeton). I tried to unlock this morning and it worked just fine.
Any idea why the LG Aristo on pay-as-you-go was able to get unlocked, and why the HTC on the Legacy Plan didn't get unlocked? Both have had $100 added to the account.
Re: T-Mobile prepaid phone unlock. 1 go, 1 no go - Buzz - 07-03-2017
LG is nice, HTC is Butthead?
==
Re: T-Mobile prepaid phone unlock. 1 go, 1 no go - Janit - 07-04-2017
Sounds to me like the app-based unlock is not built into the legacy plan the way it is with the newer pay-as-you-go plans. Remember that the legacy plan is really old, and its implementation has probably not been updated in years, especially since T-Mobile expects to get out of the legacy plan as older users discontinue it. The requirements for unlock eligibility are probably also different for the legacy plan. I seem to recall it was something like 90 days. Time to call customer support.