+- MacResource (https://forums.macresource.com)
+-- Forum: My Category (https://forums.macresource.com/forumdisplay.php?fid=1)
+--- Forum: Tips and Deals (https://forums.macresource.com/forumdisplay.php?fid=3)
+--- Thread: 500GB Seagate drive failed...they replaced it with a 750GB drive (/showthread.php?tid=52057)
500GB Seagate drive failed...they replaced it with a 750GB drive - pinkoos - 03-27-2008
Hi,
This is in reference to this thread from mid-December http://forums.macresource.com/read/1/403454/404000#msg-404000
"Thanks for all of the helpful advice. I swung by Fry's yesterday and picked up a 500GB Seagate PATA for $99 + tax."
Well, the drive died last week...just wouldn't be recognized by my Mac or my wife's Dull. Luckily, just the night before, I copied all the media (which was essentially 120GB worth of ripped DVDs, home movies, etc.) to another drive. That was close!
Anyway, I went through Seagate's online return/RMA process and decided to opt for the $20 advance replacement option where you pay $20 and they send you via 2 day shipping the replacement drive first with preprinted return shipping label and return packaging so there's really no effort involved in returning the drive. I got the replacement yesterday and they ended up sending me a 750GB drive instead of a 500GB drive! Seagate Silent Upgrade!
They do say on their return materials that if they don't have my particular drive, they will replace it with an equivalent or better model. I guess I got the better model.
Re: 500GB Seagate drive failed...they replaced it with a 750GB drive - ka jowct - 03-27-2008
That's drive failure done right. Congrats!
Re: 500GB Seagate drive failed...they replaced it with a 750GB drive - Lux Interior - 03-27-2008
Did they give you a new or a refurb?
I just can't stand the thought of using a refurbed hard drive.
Re: 500GB Seagate drive failed...they replaced it with a 750GB drive - MGS_forgot_password - 03-27-2008
If you had given them $40, you would have received a 1TB drive!
Re: 500GB Seagate drive failed...they replaced it with a 750GB drive - pinkoos - 03-27-2008
[quote Lux Interior]Did they give you a new or a refurb?
I just can't stand the thought of using a refurbed hard drive.
Their return materials state that it will be refurbished. I haven't had a chance to take it out of it's electrostatic bag yet...just was able to see the label through the bag stating that it was 750GB.
The other thing is the drive failed within 3 months or so. I guess failure can just be random.
Re: 500GB Seagate drive failed...they replaced it with a 750GB drive - pinkoos - 03-27-2008
[quote MGS_forgot_password]If you had given them $40, you would have received a 1TB drive!
I debated whether or not to fork over the $20 for the advance replacement and, in the end, thought it would be worth it b/c their guidelines for returns are pretty strict. After going through the hassle of finding the right foam, a box and then dropping it off at FedEx or UPS and paying for shipping, I thought it would be $20 well spent.
"Shipping Instructions:
Applies to both internal and external drives.
1. Remove all accessories and/or spare parts. Ship the DRIVE ONLY. Seagate is not responsible for accessories; they cannot be returned. Some examples of accessories are:
- Adapters
- Cables
- Cases
- Controller cards
- Face-plates
- Literature
- Manuals
- Mounting brackets
- Power Supply
- Side rails
- Software
2. Use original packaging when possible:
- Enclose each drive in an ESD (electrostatic discharge) bag or in an anti-static plastic shell (SeaShell).
- Secure each unit in 2 inch-thick foam rubber in a corrugated box. Do not use peanuts, bubble wrap or newspaper. If packaging more than one drive, use a separate container for each drive.
- Print the order number on the outside of each box.
3. Ship to the Seagate address printed below via the carrier of your choice. Seagate will not be responsible for shipments for which the carrier cannot provide proof of delivery.
- You must pay shipping charges when sending packages to Seagate.
- No collect shipments will be accepted
- Shipments arriving at Seagate with charges due are subject to being returned unrepaired with all charges, including return expenses, due and payable by the originator."
Re: 500GB Seagate drive failed...they replaced it with a 750GB drive - BigGuynRusty - 03-27-2008
[quote pinkoos][quote Lux Interior]Did they give you a new or a refurb?
I just can't stand the thought of using a refurbed hard drive.
Their return materials state that it will be refurbished. I haven't had a chance to take it out of it's electrostatic bag yet...just was able to see the label through the bag stating that it was 750GB. Using Refurbed HDD's is like eating "Used Food".
BGnR
Re: 500GB Seagate drive failed...they replaced it with a 750GB drive - Lux Interior - 03-27-2008
[quote BigGuynRusty]
Using Refurbed HDD's is like eating "Used Food".
The thread on Kopi Luwak coffee is down below!
Re: 500GB Seagate drive failed...they replaced it with a 750GB drive - pinkoos - 03-27-2008
[quote BigGuynRusty][quote pinkoos][quote Lux Interior]Did they give you a new or a refurb?
I just can't stand the thought of using a refurbed hard drive.
Their return materials state that it will be refurbished. I haven't had a chance to take it out of it's electrostatic bag yet...just was able to see the label through the bag stating that it was 750GB. Using Refurbed HDD's is like eating "Used Food".
BGnR
But what's the alternative in this situation? There is a 5 year warranty and they clearly state that the replacement is going to be a refurb. I guess I could've opted out of filing a warranty claim and just go out and spend another $100 bucks on a brand new drive.
Incidentally, I've been using a refurb 160GB Lacie D2 external (with a Maxtor inside) for a couple of years and it's never had a problem.
I guess it's just luck of the draw with hard drives.
Re: 500GB Seagate drive failed...they replaced it with a 750GB drive - pinkoos - 03-27-2008
[quote Lux Interior]Did they give you a new or a refurb?
I just can't stand the thought of using a refurbed hard drive.
By the way, is there any way to actually tell if it is, indeed, a refurb? Will there be something on the drive's label or in the System Profiler information?