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+--- Thread: A Gold Star to the San Antonio North Star Apple Store (/showthread.php?tid=85880)
A Gold Star to the San Antonio North Star Apple Store - mjgkramer - 10-11-2009
A week or so ago, wife's iPhone started displaying a message on a daily basis that she needed to do a restore and then would not function as a telephone. We took it the San Antonio North Star Mall Genius Bar. They could not reproduce the problem but gave her another phone at no cost, even though the one year warranty had run out in July. Couldn't ask for better service than that.
While we were there someone brought in an iPhone with a shattered glass face. Also one of the moisture indicators showed signs of having gotten wet. They were going to repair it until he told them it had been jail broken. They told him they would not touch it until he un jail broke it. Fortunately the screen still worked in spite of all the broken glass so he could take it home and load the current iPhone software.
Re: A Gold Star to the San Antonio North Star Apple Store - silvarios - 10-11-2009
Why would they need the guy to restore his phone? Apple could of done that with a restore via iTunes? Right? Clearly it was a hardware problem, not software.
Nathan
Re: A Gold Star to the San Antonio North Star Apple Store - mjgkramer - 10-11-2009
They would not touch it since it was jail broken. Apple policy I guess.
Re: A Gold Star to the San Antonio North Star Apple Store - silvarios - 10-12-2009
I figured it was Apple policy, but Apple is being asinine about it. They would most likely reset the iPhone anyway to rule out any further software issues when troubleshooting. Apple also attempted to argue that jailbreaking helps terrorists. I am not kidding. That was actually Apple's legal argument.
Nathan