TALK to the hand?!....uh oh, iPhone 6S has problem that Apple won't DISCUSS.....

[NewtonMP2100]

.....mysteriously lost data.....


iPhone 6S Has Weird Problem Apple Won't Discuss

.....It’s meant to be an unwritten rule. The launch of new iPhones brings a new generation of iOS that invariably causes some problems to older models, but the latest and greatest iPhones always work perfectly. Some think it’s an upgrade conspiracy, others that issues are inevitable with older hardware. But now this unwritten rule has been broken…

Famed Apple flag waver AppleInsider is the somewhat surprising source of the bad news. It reports widespread complaints across Apple Support Communities from iPhone 6S users who are suffering from an array of lost data including messages, call and Safari logs, Apple Health records and more.

AppleInsider admits it has verified the problem through its own tests and the sheer volume of traffic about this on Apple Support Communities is overwhelming with search results producing numerous threads.

While the end result of data loss is undisputed, the exact cause of it is less clear. The common perception is it stems from iCloud backup errors in iOS 9. Some users say their data was lost when they restored their iPhone 6S from an existing iPhone 6S backup (in the case of replacement phones), others saying iCloud backups are simply being corrupted.

I’ve also been contacted personally by iPhone 6S owners, including several friends, who’ve been hit by this issue. Right now there’s no fix as the common option of a Factory reset only results in having to restore from these broken backups. Meanwhile users of older iPhones are not reporting any issues at all, so this is squarely impacting the iPhone 6S and some (though seemingly fewer) iPhone 6S Plus owners.

Interestingly feedback from Apple has been highly contradictory. Affected users across the threads report both admission of the fault and denial it exists following their contact with Apple support representatives and AppleInsider cites confirmations that the company is aware of the issue, but is not yet offering a timeline for a fix.

Looking to clear this up, I have been in contact with Apple’s US and UK press teams but after some delay was told the official response is “No comment”....


GONE....but not forgotten.....?!

[Robert M]

Newton,

Lesson to be learned and I hope everyone learns it:

Don't rely on icloud backups alone.

The update to iOS 9 on my 4S skewed my phone and the iCloud backups of it vanished completely. Fortunately, I had the foresight to perform manual local backups. If I hadn't done that, I'd've been SOL.

FWIW, no issues moving from the iPhone 4S to the 6S. I got the new phone, restored it from a local backup, done. No muss, no fuss.

Robert

[Ken Sp.]

Another tip-If you back up to iTunes, select "encrypted Backup" you will not have to reenter passwords upon restore.

[Will Collier]

This is one of the many reasons why I don't use iCloud for backups.

[Bimwad]

Robert M wrote:
Don't rely on icloud backups alone.

The update to iOS 9 on my 4S skewed my phone and the iCloud backups of it vanished completely. Fortunately, I had the foresight to perform manual local backups. If I hadn't done that, I'd've been SOL.

I almost fell into the same trap. But if technology has taught me anything, it that it will fail in some form at one point or another, and it's foolish not to have more than one Plan.

There are those who are blissfully unaware, and some even boastful that iCloud is the sole tether for their iDevices. They take their chances, especially with Apple's cloud.

[RAMd®d]

But if technology has taught me anything, it that it will fail in some form at one point or another, and it's foolish not to have more than one Plan.

This.

[miK.]

I don't use iCloud at all. My life is the better for it.

[vision63]

The real data cure is redundancy. The cloud is just another gather point. That's all I have for today kids.

[Onamuji]

Interesting...

If this is a legit bug, I don't think that it's limited to iCloud backups.

I lost many of my settings, my message archive and all of my folders when restoring from an iTunes backup to my new iPhone 6s. iTunes reported that my backup was corrupt. And the backup before that. And the backup before that.