11-25-2010, 06:38 PM
At the beginning of the year Comcast charged me $3/mo for modem rental. Then a few months in they upped it to $5/mo month and I decided to buy my own. I got my own for $5 at a thrift store. It worked for a few months just as well as the one they provided, and I finally decided to turn in the old one. In that time they raised the price to $7/mo.
They made me take it to a Comcast location and other than having to go there, the experience there was actually pretty easy. Good thing I didn't use the equipment drop box though. The rep online said I just needed to drop it off. But my instinct not to trust Comcast was correct. I took it inside and dropped it off saying I had bought my own. I asked about the drop box, and the guy said they would have canceled my service if I had put it in there. So the online rep was wrong.
But one positive note for Comcast, they credited me for the last couple weeks of my billing cycle for the period after I turned in the modem. I figured I would have to pay the rest of the month.
Looking at the bill I noticed that they charge sales tax on the modem lease. So they were really charging me $7.67 per month for the modem. Ouch.
They made me take it to a Comcast location and other than having to go there, the experience there was actually pretty easy. Good thing I didn't use the equipment drop box though. The rep online said I just needed to drop it off. But my instinct not to trust Comcast was correct. I took it inside and dropped it off saying I had bought my own. I asked about the drop box, and the guy said they would have canceled my service if I had put it in there. So the online rep was wrong.
But one positive note for Comcast, they credited me for the last couple weeks of my billing cycle for the period after I turned in the modem. I figured I would have to pay the rest of the month.
Looking at the bill I noticed that they charge sales tax on the modem lease. So they were really charging me $7.67 per month for the modem. Ouch.