The hidden cost of off-shoring call centers

[ztirffritz]

I want to be clear, I'm not disappointed with the results. I've been refunded, and it was relatively quick and painless. I'm just saying that Amazon is losing a HUGE amount of money in the process. The goods went somewhere, just not to me. FedEx says it was delivered, but they said no signature required, so I have no proof of delivery. I'll have to re-order the goods again. The downside for me is that I wanted some of this stuff in hand by Friday because I'm going on vacation. Now I'll have to wait to reorder until next week. I know...first world problems.

[vision63]

Jeff Bezos will have to apply for food stamps if this keeps moving in that direction.

[bazookaman]

ztirffritz wrote: Amazon is losing a HUGE amount of money

Isn't that SOP for Amazon?

[ztirffritz]

bazookaman wrote:
[quote=ztirffritz]Amazon is losing a HUGE amount of money

Isn't that SOP for Amazon?
True

[Filliam H. Muffman]

This solves the question of how the Underpants Gnomes made a profit. Step 2 is Call Amazon to request a refund. :jest:

[Fritz]

try never to call any customer service these days. Too much frustration.
If I can't handle it via the interwebs, it becomes the last time I deal with or buy from that company.
Had a run in with citi in the Philippines a few weeks ago. Gave up after 2 mins of huhs.
Went to the local branch, explained the issue. Fixed in 2 mins and they swap CCs for a new better one with a chip and NFC and a built in Vespa.