Century Link - .09 short cost me $6

[Wags]

So, I must have hit a zero instead of 9 in the cents column when I filled in the online bill. That cost me a $6 late fee.

@$$hats. Way to build rapport with your longtime customers.

Guess I'll post something on Facelift, see if I can offset the $6 in bad will.

[GGD]

Have you tried calling customer support? Sometimes companies can be reasonable when you actually talk to a human who understands what happened, and can reverse the charge.

[Wags]

GGD wrote:
Have you tried calling customer support? Sometimes companies can be reasonable when you actually talk to a human who understands what happened, and can reverse the charge.

Too much trouble for $6. I'm going the bad social media route instead.

[richorlin]

Wags wrote:
[quote=GGD]
Have you tried calling customer support? Sometimes companies can be reasonable when you actually talk to a human who understands what happened, and can reverse the charge.

Too much trouble for $6. I'm going the bad social media route instead.
That seems like more work than calling customer service and certainly won't get you a refund, whereas calling might.

[Speedy]

I would call CS to see what they will do. After all, it was your error so give them a chance.

[N-OS X-tasy!]

Wags wrote:
[quote=GGD]
Have you tried calling customer support? Sometimes companies can be reasonable when you actually talk to a human who understands what happened, and can reverse the charge.

Too much trouble for $6. I'm going the bad social media route instead.
So let me see if I have this straight. You intend to badmouth them publicly for their completely reasonable response to a mistake you made, without giving them the opportunity to remedy the situation... because you can't be bothered to give them that opportunity?

That seems fair.

(And I'm being REALLLLY diplomatic with that response.)

Screw being diplomatic - you're an asshole.

[silvarios]

N-OS X-tasy! wrote:
[quote=Wags]
[quote=GGD]
Have you tried calling customer support? Sometimes companies can be reasonable when you actually talk to a human who understands what happened, and can reverse the charge.

Too much trouble for $6. I'm going the bad social media route instead.
So let me see if I have this straight. You intend to badmouth them publicly for their completely reasonable response to a mistake you made, without giving them the opportunity to remedy the situation... because you can't be bothered to give them that opportunity?

That seems fair.

(And I'm being REALLLLY diplomatic with that response.)

Screw being diplomatic - you're an asshole.
I understand your point, but you think $0.09 short costing $6 is a reasonable policy?

[Racer X]

I shorted a CC payment by a buck once. I called them up and asked them if they really thought I was willing to short my bill by a buck, and incur a late fee because I was a buck short. Why wouldn't I bum a buck from SOMEONE, to save me the fee. Guy agreed that doing it on purpose was hughly unlikely. Reversed the fee, and I did another payment for a buck right on the spot.

[GGD]

silvarios wrote:
I understand your point, but you think $0.09 short costing $6 is a reasonable policy?

I'm sure the policy doesn't say that if it's $0.09 it will be $6, it likely says that if it's not paid in full there will be a late charge, which is a reasonable policy. If the policy said that if you don't need to pay the final $1 of your bill on time, then they'll have lots of people doing exactly that each month.

This is where their customer support people come in, they can make exceptions to the policy based on the circumstances, and I think it's quite likely that they will in this case, especially if there is no history of late charges.

Now if this were traffic court and you were trying to argue that you were only short $0.25 on the parking meter, so you shouldn't have to pay a fine, I don't think the judge would be as receptive.

[N-OS X-tasy!]

silvarios wrote:
[quote=N-OS X-tasy!]
[quote=Wags]
[quote=GGD]
Have you tried calling customer support? Sometimes companies can be reasonable when you actually talk to a human who understands what happened, and can reverse the charge.

Too much trouble for $6. I'm going the bad social media route instead.
So let me see if I have this straight. You intend to badmouth them publicly for their completely reasonable response to a mistake you made, without giving them the opportunity to remedy the situation... because you can't be bothered to give them that opportunity?

That seems fair.

(And I'm being REALLLLY diplomatic with that response.)

Screw being diplomatic - you're an asshole.
I understand your point, but you think $0.09 short costing $6 is a reasonable policy?
This company's policy is no different than any other company's in a matter like this. Whether or not the policy is reasonable isn't the point. The point is that, through an error for which he is 100% responsible, he failed to make payment in full by the due date. Yet instead of contacting the company to work out a mutually acceptable solution, he intends to publicly badmouth the company. IF he had contacted the company and IF they had blown him off, I would be 100% in his corner. But he didn't do that.

Basically, he has decided that he shouldn't be required to accept responsibility for the consequences of his actions -- and I fucking HATE when people decide they shouldn't be required to accept responsibility for the consequences of their actions. That attitude has had a tremendously corrosive effect on our society.