Century Link - .09 short cost me $6

[GGD]

Wags wrote:
[quote=GGD]
Exactly what would you set as the policy that anticipates all possible situations if you were in charge?

If you're going to have any cutoff limit, what if someone goes over that limit by $0.09? Where do you draw the line?

I dunno, ask T-Mobile
How about if you short change T-Mobile (and all of your other bills) by $0.09 every month and report back on how they handle it in the long term, and which are the bad corporations and which are the good ones.

BTW: Here's T-Mobile's statement, they have an unspecified grace period for the $5 late fee, but note that they may shut off your service if you have an unpaid balance, at any time, no grace period.

https://support.t-mobile.com/docs/DOC-3235#late

Late Fee

Late fees are $5 or more (up to 1.5% of the balance) if the balance is not paid by the due date shown on your statement. You automatically receive a grace period (depending on which state you live in) after your due date before a late fee is determined.



The late fee grace period does not apply to partial account suspensions. Anytime your account is past due, suspension is a possibility. The balance that remains unpaid when the grace period ends is charged the late fee.

[Wags]

GGD wrote:

How about if you short change T-Mobile (and all of your other bills) by $0.09 every month and report back on how they handle it in the long term, and which are the bad corporations and which are the good ones.

Why would I do that?

[silvarios]

RAMd®d wrote:
Why should a company have to develop software with a Long Time Customer routine, and a Likelihood of an Error algorithm to collect late fees for shortages, no matter how slight.

There's no reason if the bill is paid 99.9% for the software to trigger a late fee, new customer, long time customer, purple customer, whatever the type of customer. With the advent of auto pay (not the credit card variety, the electronic transfer from an account type, i.e. the one that often requires you to type in an exact amount on setup) and the often fluctuating actual rates paid by customers, properly configured systems know to let a few cents less slide and to credit back a similar amount if overpaid.

[silvarios]

GGD wrote:
[quote=Wags]
[quote=GGD]
Exactly what would you set as the policy that anticipates all possible situations if you were in charge?

If you're going to have any cutoff limit, what if someone goes over that limit by $0.09? Where do you draw the line?

I dunno, ask T-Mobile
How about if you short change T-Mobile (and all of your other bills) by $0.09 every month and report back on how they handle it in the long term, and which are the bad corporations and which are the good ones.

BTW: Here's T-Mobile's statement, they have an unspecified grace period for the $5 late fee, but note that they may shut off your service if you have an unpaid balance, at any time, no grace period.

https://support.t-mobile.com/docs/DOC-3235#late

Late Fee

Late fees are $5 or more (up to 1.5% of the balance) if the balance is not paid by the due date shown on your statement. You automatically receive a grace period (depending on which state you live in) after your due date before a late fee is determined.



The late fee grace period does not apply to partial account suspensions. Anytime your account is past due, suspension is a possibility. The balance that remains unpaid when the grace period ends is charged the late fee.

This shows you don't use T-Mobile. I had a credit card enrolled in autopay expire and two things happened, it took at least three months for T-Mobile to notify me of a pending account termination and once I called and explained the problem, they waived even the late fees. I paid the three month bill in full and have never been late again. T-Mobile put me in good standing immediately. Over a decade and counting at this point. Crap like this happens all the time.

When Comcast billed my mom for a couple months for a cable box she never had, they fixed the problem promptly when notified, but should I have insisted, as an alternate account member, Comcast pay my mom an overcharge penalty?

[Wags]

silvarios wrote:
[quote=GGD]
[quote=Wags]
[quote=GGD]
Exactly what would you set as the policy that anticipates all possible situations if you were in charge?

If you're going to have any cutoff limit, what if someone goes over that limit by $0.09? Where do you draw the line?

I dunno, ask T-Mobile
How about if you short change T-Mobile (and all of your other bills) by $0.09 every month and report back on how they handle it in the long term, and which are the bad corporations and which are the good ones.

BTW: Here's T-Mobile's statement, they have an unspecified grace period for the $5 late fee, but note that they may shut off your service if you have an unpaid balance, at any time, no grace period.

https://support.t-mobile.com/docs/DOC-3235#late

Late Fee

Late fees are $5 or more (up to 1.5% of the balance) if the balance is not paid by the due date shown on your statement. You automatically receive a grace period (depending on which state you live in) after your due date before a late fee is determined.



The late fee grace period does not apply to partial account suspensions. Anytime your account is past due, suspension is a possibility. The balance that remains unpaid when the grace period ends is charged the late fee.

This shows you don't use T-Mobile. I had a credit card enrolled in autopay expire and two things happened, it took at least three months for T-Mobile to notify me of a pending account termination and once I called and explained the problem, they waived even the late fees. I paid the three month bill in full and have never been late again. T-Mobile put me in good standing immediately. Over a decade and counting at this point. Crap like this happens all the time.

When Comcast billed my mom for a couple months for a cable box she never had, they fixed the problem promptly when notified, but should I have insisted, as an alternate account member, Comcast pay my mom an overcharge penalty?
I've been with T-Mobile since they were VoiceStream. It's the only provider I've ever used, like maybe 20 years or more. There's been a time or two where I forgot to pay and all they did was double up the bill. Never got a late charge.

Initially, my cab company had accounts for all the drivers and we got orders as text messages from our system. Worked great.

[space-time]

I understand you are pissed off but you should be pissed off that you made the mistake (*) and not at the company. Shaming them on social media makes a fool out of you. I see you have 2 options: 1 pay the bill and shut up if you don't want to spend some time on the phone, or 2: call them and ask to wave the $6 fee. If and ONLY IF YOU CALL AND THEY REFUSE YOUR REQUEST, then go ahead and post on social media.

(*) why don't people copy/paste the actual amount? This would prevent this kind of error.

[gabester]

silvarios wrote:
When Comcast billed my mom for a couple months for a cable box she never had, they fixed the problem promptly when notified, but should I have insisted, as an alternate account member, Comcast pay my mom an overcharge penalty?

I'm sure that there are those here who would say that Comcast should only have been willing to talk to your mother, as she is the authorized account representative. For allowing them to speak to you, a non-customer, you should be subject to a $35 authorization fee. Once you've done that, and been willing to sit on hold for 20 minutes, get transferred 3 times, and wait on hold again for almost an hour while you explain the circumstances, THEN you SHOULD insist on getting that $5 credit AND a free month of HBO for your mother and yourself.

You see, the COMPANY can do no wrong and they are legally entitled to penalize HUMAN BEINGS for their errors, but human beings have the freedom from the expectation of equivalency as they are not companies!

[Wags]

gabester wrote:
[quote=silvarios]
When Comcast billed my mom for a couple months for a cable box she never had, they fixed the problem promptly when notified, but should I have insisted, as an alternate account member, Comcast pay my mom an overcharge penalty?

I'm sure that there are those here who would say that Comcast should only have been willing to talk to your mother, as she is the authorized account representative. For allowing them to speak to you, a non-customer, you should be subject to a $35 authorization fee. Once you've done that, and been willing to sit on hold for 20 minutes, get transferred 3 times, and wait on hold again for almost an hour while you explain the circumstances, THEN you SHOULD insist on getting that $5 credit AND a free month of HBO for your mother and yourself.

You see, the COMPANY can do no wrong and they are legally entitled to penalize HUMAN BEINGS for their errors, but human beings have the freedom from the expectation of equivalency as they are not companies!
Finally someone who gets it.

[space-time]

Good luck.

[N-OS X-tasy!]

Wags wrote:
[quote=gabester]
[quote=silvarios]
When Comcast billed my mom for a couple months for a cable box she never had, they fixed the problem promptly when notified, but should I have insisted, as an alternate account member, Comcast pay my mom an overcharge penalty?

I'm sure that there are those here who would say that Comcast should only have been willing to talk to your mother, as she is the authorized account representative. For allowing them to speak to you, a non-customer, you should be subject to a $35 authorization fee. Once you've done that, and been willing to sit on hold for 20 minutes, get transferred 3 times, and wait on hold again for almost an hour while you explain the circumstances, THEN you SHOULD insist on getting that $5 credit AND a free month of HBO for your mother and yourself.

You see, the COMPANY can do no wrong and they are legally entitled to penalize HUMAN BEINGS for their errors, but human beings have the freedom from the expectation of equivalency as they are not companies!
Finally someone who gets it.
The fact that you are unable to even consider that you are offbase in this matter says a lot about you.