01-13-2010, 06:24 PM
rgG wrote:
I only buy a few things on eBay, mostly stuff I can't get anywhere else. I have bought from sellers with only one or a few negatives, depending on the total number of sales, because I figure almost everyone gets a nut job buyer every once in a while. You can usually tell if there is a pattern. Still, I understand your wanting to keep that perfect score.
If you do receive a negative, you can always post a response to that specific feedback. Keep any response simple, factual and polite, and you will be ok.
I once had a buyer who gave me a negative feedback because someone else had stolen her package from her porch after it had been delivered. Because delivery was confirmed, PayPal decided the dispute in my favor, but the buyer still gave me a negative out of spite.
Keep all emails from the buyer. If he is clueless enough, he may issue a threat that crosses the boundary into what eBay considers "feedback extortion." (Maybe something like "I know PayPal decided in your favor, but I will give you negative feedback unless you refund my money anyways." )
If a buyer does resort to feedback extortion, and you can document it, you can get the feedback removed.