03-16-2010, 05:29 PM
I'm not really looking at this from a legal viewpoint.
Obviously.
But somebody should. For instance, what if you should slip and forget, and the other person finds out (however unlikely) the call is recorded and sues? Are you protected?
There is/are state and federals regarding the taping/recording of telephone laws. What may suffice in one state as notification may not be valid in another.
There are exceptions to notifying somebody that there calls are being recorded, but most businesses don't fall under them.
CA allows the use of a beep at a 15-sec interval (don't know if the interval is mandated) to suffice as the only notification. Other states may not. But I see this as an awkward move to solicit customers. So you may have to give some kind of verbal warning. And no matter how nicely you phrase it, most people will be put off somewhat. Maybe not enough to let you complete the call.
Is this just so the boss can restrict the use of phones to business? Does the nature of your business (not the boss' budget) benefit from call control?
Obviously.
But somebody should. For instance, what if you should slip and forget, and the other person finds out (however unlikely) the call is recorded and sues? Are you protected?
There is/are state and federals regarding the taping/recording of telephone laws. What may suffice in one state as notification may not be valid in another.
There are exceptions to notifying somebody that there calls are being recorded, but most businesses don't fall under them.
CA allows the use of a beep at a 15-sec interval (don't know if the interval is mandated) to suffice as the only notification. Other states may not. But I see this as an awkward move to solicit customers. So you may have to give some kind of verbal warning. And no matter how nicely you phrase it, most people will be put off somewhat. Maybe not enough to let you complete the call.
Is this just so the boss can restrict the use of phones to business? Does the nature of your business (not the boss' budget) benefit from call control?