08-25-2010, 10:05 PM
AllGold wrote:
I seriously doubt that AT&T intentionally changed something that would cause your Westell modem to quit working. Even more unlikely for that to be the case along with the phone support reps trying to keep it a secret.
As I see it, the two main possibilities are:
1) both Westell modems are bad
2) a problem has developed with your line and the Westells don't deal well with noise and/or low signal levels while the Speedstream handles it better.
It is AT&T's job to troubleshoot the problem but if you absolutely can't get them to do so, then go to dslreports.com and start looking through the FAQs. There is a wealth of information on signal level and noise readings and what they mean. Also, there is a forum there that is post-only (the public can't see what you post) and goes direct to AT&T employees who will give you better service than the phone folks.
I doubt they changed something that made the modem stop working too, but I wouldn't put it past them either. As for the phone drones keeping a secret, they don't need to since they don't know anything beyond what's in their scripts.
The problem I have is that AT&T (even the "line techs") say that from what they can see, the line is fine and the problem is mine (i.e. it's inside the house, so I have to pay).
I don't really want AT&T to come out and then charge me because they think the problem is inside. There really isn't much "inside". I have a POTS splitter outside that has a single dedicated line running directly to the modem, so the candidates for "problem child" are really limited to those 3 items - splitter, phone line, modem.
I will go look at the dslreports.com forums and see what else I can do to diagnose the problem. Thanks.