11-27-2010, 02:37 AM
Sounds like its time to work your way up the support chain with an insistent demeanor:
Tell them they are taking your money on false pretenses and that the fault is theirs for having defective equipment. If they cannot deliver what they promised, then no "rental" has taken place, and you are owed a refund. Their requirement that you take something else instead is worse than bait and switch, it's fraud.
Good luck.
Tell them they are taking your money on false pretenses and that the fault is theirs for having defective equipment. If they cannot deliver what they promised, then no "rental" has taken place, and you are owed a refund. Their requirement that you take something else instead is worse than bait and switch, it's fraud.
Good luck.