Red Box rant - (slight PSA?)

[Janit]

Mini 9 wrote:
I'm a pushover. (first step is in admitting it)

Step 2: write out your arguments beforehand.
Step 3: cultivate an attitude of calm, polite firmness.
Step 4: remember that they didn't give you what you paid for and keep reminding them of that.

It does get easier with practice. It may help to think of such conversations as performance art.

In the end I suppose you can always do a charge-back on the credit card. Just write down everything that happened for documentation.