01-25-2011, 11:45 PM
I'd suggest she keeps trying. Maybe hold the computer so the slot is facing the floor when booting while pressing the mouse button / eject key. Also, repeat tries with the credit card / post it notes.
Does the DVD mount? I had a similar issue once and finally just waited a long time until the drive stopped trying to read the disk.Then, and only then, the eject button worked.
Does the DVD mount? I had a similar issue once and finally just waited a long time until the drive stopped trying to read the disk.Then, and only then, the eject button worked.