07-18-2011, 01:02 PM
http://www.informationweek.com/news/231001945
The Netflix streaming entertainment service failed U.S. customers for more than five hours Sunday night.
According to reports online and BYTE editors testing out the service on a range of devices, the system failed nationwide at approximately 4 p.m. Pacific Time.
By 9:09 p.m. PT, BYTE editors and contributors in New England, Minnesota, Texas, New Mexico and California pronounced Netflix up and running on most devices. At 9:30 p.m., the Los Gatos, CA company finally posted an apology to customers on its Facebook page, inspiring some customer vitriol. At this writing, customers were still posting.
Netflix has yet to report the reasons for the system failure, a stony silence that only added fuel to customer outrage about the company's new pricing plans.
The Netflix streaming entertainment service failed U.S. customers for more than five hours Sunday night.
According to reports online and BYTE editors testing out the service on a range of devices, the system failed nationwide at approximately 4 p.m. Pacific Time.
By 9:09 p.m. PT, BYTE editors and contributors in New England, Minnesota, Texas, New Mexico and California pronounced Netflix up and running on most devices. At 9:30 p.m., the Los Gatos, CA company finally posted an apology to customers on its Facebook page, inspiring some customer vitriol. At this writing, customers were still posting.
Netflix has yet to report the reasons for the system failure, a stony silence that only added fuel to customer outrage about the company's new pricing plans.