07-18-2011, 10:09 PM
Fritz wrote:
Utter bs from a company of that size.
I was just looking for a thyristor for my old Braun mixer. Those morons hadn't a clue.
But I contacted the OEM part maker and they sent me a strip of 25.
Kensington has been good too. And the maker of the sliders for our kitchen cabs sent a full set with just a phone call.
"I don't understand why they wouldn't just put that $ .49 part in a box and whisk it off to their customer with their compliments and a sorry you got a dud note. "
They should. That's insane. I'd try and go after Homeys. They should be more responsive I would think, as they have to face the customer every day.
I own a number of firearms made by companies that will usually send you the small parts for free, rather than going through the hassle of a return for repair. S&W, Ruger and Kel-Tec are 3 for example.