Do you keep receipts for common items?

[Mike Johnson]

Do I? Yes. They're not organized, though. 2010's receipts are stuffed in a box in the garage. Come December 2011 when I do my end-of-the-year archiving & filing chores, I'll toss the 2010 receipts, and put 2011's receipts in that box.

I'd guess I dive into the box maybe three or four times a year, not often enough to justify organizing it, but often enough to justify keeping the receipts. Last week I returned a $17 window crank that broke after five months of use.

Obviously, big receipts get special treatment.

If you're upset about it, write a nasty review of the product on Amazon and HomeDepot.com. Print out your reviews, and a copy of the product sheet you linked to (with abysmal ratings highlighted,) and mail them to at least some of the following:

Phil Jones
President, West Region

Brian Kura
President, Midwest Region

Mike Lukemire
President, Southeast Region

Dave Evans
Executive Vice President and
Chief Financial Officer

Senior Vice President,
Global Purchasing

Jim Tates
President, Southwest Region

Jan Valentic
Senior Vice President,
Sustainability

all at 14111 Scottslawn Rd
Marysville, Ohio 43040-7800

You can also try emailing them by guessing at their addresses, some of which probably are along the lines of firstname.lastname@scotts.com