07-23-2011, 03:39 PM
That sounds like a QuickEdit 'feature': the Insert key will toggle between 'insert text at cursor' and 'overwrite text at cursor'; the cursor shape changes to indicate the insert mode. I think your wife's current default is 'overwrite'. Word has a user-settable option to control the desired behavior. I don't have XP at hand to verify any of this, though perhaps someone else could correct me?