12-01-2011, 03:33 PM
JPK wrote:
Why I hate best buy? About 8 years ago, I bought a Canon camera. when I got it home, the screen was cracked. When I went pack to exchange it, the pimply faced 19 year old told me he wouldn't exchange it because I "probably dropped it or something".
Something I learned a long time ago is never argue with someone that doesn't have the power to do what I need done. If the cashier or cust rep says they can't do something, bump it up to a supervisor or manager. I've always have great customer service at BB, bu then again, I've never dropped a camera and then lied about breaking it.
