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Marketing Lesson: Fastest way to lose ALL your customers Right NOW !!!
#5
You mean you didn't tell them that they'd better not contact you by any means unless they screwed up the repair and your life was in danger?

Obviously I get a lot of odd looks, people think I'm a crank (which is not out of the realm of possibility) but my philosophy is "Don't call me, I'll call you". When I get some of this, the first thing I do is contact somebody as high up as I can (the owner of the dealership is a good example, or the zone office for the manufacturer) and my first question "Did I tell you to call me?" then when they start with the alibis I keep saying "I don't understand though, I didn't tell you to call me."

I've claimed to be a day sleeper and asked for their numbers so I could contact them at 3:00 in the morning.

They only make that mistake with me once.
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Re: Marketing Lesson: Fastest way to lose ALL your customers Right NOW !!! - by PizzaGod - 03-30-2012, 04:09 PM

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