08-14-2012, 02:30 AM
Comcast just raised my rate by $20.00 after my 1 year promotion was up. I was able to get that lowered to $3.00 a month by acting like I was going to cancel my service instead of going through customer service. It seems that the customer retention agents have more flexibility to offer you promotions.
I have a package with phone, internet, and a DVR. Although they weren't willing to adjust my monthly rate back to the promotion rate they are giving me the DVR free for a year which almost cancels out the monthly rate increase.
I have a package with phone, internet, and a DVR. Although they weren't willing to adjust my monthly rate back to the promotion rate they are giving me the DVR free for a year which almost cancels out the monthly rate increase.