08-14-2012, 02:45 AM
As I mentioned in a previous thread, we just had FiOS installed this past Saturday. So on Sunday I called Comcast/Xfinity to cancel my service. When they said "May I ask why?" I told them I just had FiOS instaled and I don't need both. All of a sudden they wished they "were given the opportunity to try to keep" us. Too little, too late.
Just once, I'd like to see a company (any service type company) call - before someone considers canceling - and say something to the effect of "because we're grateful to have you as a customer, we're taking $XX off your bill for the next year".
Yeah, yeah, I know it's never going to happen. And when FiOS decides to jack up their price, maybe I'll give Comcast a chance to get me back. All these years, Comcast had us by the short and curlies if we wanted broadband internet. It's nice to have the option for once.
Just once, I'd like to see a company (any service type company) call - before someone considers canceling - and say something to the effect of "because we're grateful to have you as a customer, we're taking $XX off your bill for the next year".
Yeah, yeah, I know it's never going to happen. And when FiOS decides to jack up their price, maybe I'll give Comcast a chance to get me back. All these years, Comcast had us by the short and curlies if we wanted broadband internet. It's nice to have the option for once.