08-14-2012, 03:43 AM
wurm wrote:
Just once, I'd like to see a company (any service type company) call - before someone considers canceling - and say something to the effect of "because we're grateful to have you as a customer, we're taking $XX off your bill for the next year".
Yeah, yeah, I know it's never going to happen.
Comcast sent me a very nice letter telling me that my 16Mbps Internet subscription was going "up" to 3Mbps.
Yes, 3Mbps.
When I called to ask WTF was up with that, they told me that it was a poorly phrased notice that was only supposed to go out to their $50/month basic Internet subscribers.
(BASIC Internet at $50/month?!!)
And then they tried to sell me on a triple-play package.