08-17-2012, 08:00 PM
Did you even try the links I gave you?
It has worked for everyone I know.
Thank you-- useful to know there is still some flexibility, although I wonder if having a bundle rather than only internet gave them more options. I'd be happy with only a $3 increase. I didn't select the "cancel service" phone option because I thought it might be automated. Will make my way over to the retention department next time I call.
OK, got the $62.95 reduced by $10. I can live with it...
It has worked for everyone I know.
Black wrote:
[quote=Black]
[quote=heap1]
Comcast just raised my rate by $20.00 after my 1 year promotion was up. I was able to get that lowered to $3.00 a month by acting like I was going to cancel my service instead of going through customer service. It seems that the customer retention agents have more flexibility to offer you promotions.
I have a package with phone, internet, and a DVR. Although they weren't willing to adjust my monthly rate back to the promotion rate they are giving me the DVR free for a year which almost cancels out the monthly rate increase.
Thank you-- useful to know there is still some flexibility, although I wonder if having a bundle rather than only internet gave them more options. I'd be happy with only a $3 increase. I didn't select the "cancel service" phone option because I thought it might be automated. Will make my way over to the retention department next time I call.
OK, got the $62.95 reduced by $10. I can live with it...