08-18-2013, 11:34 PM
Dave,
I recently found out the typical lifespan of a Simmons beautyrest mattress with pocket coils (i.e. the Westin Heavenly and W beds) is about 4-5 years. They commonly sag at that point and you have to go through the warranty for replacement. I know from experience the requirements.
The Simmons warranty requires the mattress be free of stains, damage, etc and sag be at least 1.5 inches in depth. Simmons requires the "do not remove" tag to be intact and will send someone to inspect and measure the depth of the sag. This is one of the reasons why I _always_ recommend people use a waterproof mattress pad and leave all of the paperwork that is attached to the mattress in place.
I've been fortunate enough to have Simmons replace a W hotel bed mattress under warranty. The whole process isn't that difficult as long as you have your paperwork in order. I'd do it again this time except the mattress isn't sagging at all. It'd be pointless to make the call since there is, in actually, nothing wrong with the mattress. It's just no longer the right match for my wife.
And, be wary of buying just the mattress and using it with an old or existing foundation. Using the mattress with an old foundation and/or a foundation from another brand can void the warranty. Platform beds are a different matter entirely. You'll have to check the warranty to see if using it with a platform bed makes a foundation unnecessary.
We're definitely not going to buy the mattress without actually trying it in a store. Most resources for info about mattress discourage it. I can understand the reasoning. There are no "standards" for design and quality when it comes to mattresses and it's also a very personal decision.
BTW, a great resource for mattress info is. Gives a ton of amazingly useful info. For example... I had no idea about the cooling systems such as cooling gel and channels built into newer memory foam mattresses. Apparently, they make a huge difference when it comes to heat retention.
Also, it pays to visit several stores - not stores in the same chain - but different stores entirely. They are definitely not created equal when it comes to pricing, delivery, returns/refunds, disposal of old mattress and foundation, etc. Again, provided great info in this regard. Let's just say as a result, I'll be avoiding a few particular stores.
Robert
I recently found out the typical lifespan of a Simmons beautyrest mattress with pocket coils (i.e. the Westin Heavenly and W beds) is about 4-5 years. They commonly sag at that point and you have to go through the warranty for replacement. I know from experience the requirements.
The Simmons warranty requires the mattress be free of stains, damage, etc and sag be at least 1.5 inches in depth. Simmons requires the "do not remove" tag to be intact and will send someone to inspect and measure the depth of the sag. This is one of the reasons why I _always_ recommend people use a waterproof mattress pad and leave all of the paperwork that is attached to the mattress in place.
I've been fortunate enough to have Simmons replace a W hotel bed mattress under warranty. The whole process isn't that difficult as long as you have your paperwork in order. I'd do it again this time except the mattress isn't sagging at all. It'd be pointless to make the call since there is, in actually, nothing wrong with the mattress. It's just no longer the right match for my wife.
And, be wary of buying just the mattress and using it with an old or existing foundation. Using the mattress with an old foundation and/or a foundation from another brand can void the warranty. Platform beds are a different matter entirely. You'll have to check the warranty to see if using it with a platform bed makes a foundation unnecessary.
We're definitely not going to buy the mattress without actually trying it in a store. Most resources for info about mattress discourage it. I can understand the reasoning. There are no "standards" for design and quality when it comes to mattresses and it's also a very personal decision.
BTW, a great resource for mattress info is
Also, it pays to visit several stores - not stores in the same chain - but different stores entirely. They are definitely not created equal when it comes to pricing, delivery, returns/refunds, disposal of old mattress and foundation, etc. Again,
Robert