07-09-2015, 03:32 PM
I placed orders for 4 items from Amazon that totaled about $90. They delivered one of the items, but the other 3 were reported as delivered but I never saw them. I called Amazon and they connected me to someone who couldn't speak English, presumably in another country(I'll explain this assumption later). The guy I spoke with couldn't understand what I was telling him, and I couldn't understand his responses. He did manage to understand that something I ordered wasn't delivered. It seems he picked the 4 last items I ordered and refunded my money. I actually did receive one of the last 4 items, so I tried to call Amazon again this morning to correct it. Again, I was connected to a person who could neither speak nor understand English. She refunded the correct 3 items after about 10 minutes of trying to explain the situation. This means that I've now turned a profit on this order, to the tune of about $60 and the missing items may yet be delivered.
Amazon may save $10/hour on their salaries, but if they're costing Amazon $60/10min they're not helping themselves at all.
Amazon may save $10/hour on their salaries, but if they're costing Amazon $60/10min they're not helping themselves at all.