02-25-2014, 09:52 PM
Joe,
How did you contact customer service? Via email or telephone? I've contacted them several times about my Powermax Plus system but always via phone. Once was about installation. It turns out I needed a couple of special doojiggers since the wireless transmitters cannot be attached to a steel door. They guided me to the correct dojiggers, helped me reconfigure the system to account for them. No problems. Same goes for when I purchased a spare keyfob. They guided me to the correct model and, after I received it, helped me connect it t the system. Again, no problems.
Same goes for when I needed to change the battery in the original keyfob. Rather than sell me one from the web site, they told me exactly which model to buy at a local store and explained to me how to swap the batteries. I thought I might have to reconfigure the system but it was as simple as opening the keyfob, swapping batteries and closing it again.
My only issue with their customer service is the hold times. You cna be on hold waiting for someone to pibkup for just a few minutes to nearly an hour. But, the staff has always taken great care of me after they came online. So, if you haven't called them, then I'd make the call.
NiMH batteries do have a lifespan. Is that the original battery? If so, how long have you had the system?
Robert
How did you contact customer service? Via email or telephone? I've contacted them several times about my Powermax Plus system but always via phone. Once was about installation. It turns out I needed a couple of special doojiggers since the wireless transmitters cannot be attached to a steel door. They guided me to the correct dojiggers, helped me reconfigure the system to account for them. No problems. Same goes for when I purchased a spare keyfob. They guided me to the correct model and, after I received it, helped me connect it t the system. Again, no problems.
Same goes for when I needed to change the battery in the original keyfob. Rather than sell me one from the web site, they told me exactly which model to buy at a local store and explained to me how to swap the batteries. I thought I might have to reconfigure the system but it was as simple as opening the keyfob, swapping batteries and closing it again.
My only issue with their customer service is the hold times. You cna be on hold waiting for someone to pibkup for just a few minutes to nearly an hour. But, the staff has always taken great care of me after they came online. So, if you haven't called them, then I'd make the call.
NiMH batteries do have a lifespan. Is that the original battery? If so, how long have you had the system?
Robert