08-10-2014, 06:46 PM
I have been buying stuff from Amazon since they were a scrappy startup. I have all sorts of trouble getting packages delivered by USPS, FedEx ground, and onTrac. It's not precisely Amazon's fault that these shippers don't know West Maple Street from East Maple Street, but when I need a package by August 10, I need it by August 10. Not infrequently I have to track a package carefully and if it goes astray I have to contact Amazon. They have always been very kind and helpful. I have not noticed any decline in customer service.
I ordered some camera accessories before our trip to India. I ordered them well in advance in case something went wrong, which it did. I explain what happened, and Amazon overnighted me another shipment, followed up with me to make sure I got it, and gave me a $10 credit.
I ordered some camera accessories before our trip to India. I ordered them well in advance in case something went wrong, which it did. I explain what happened, and Amazon overnighted me another shipment, followed up with me to make sure I got it, and gave me a $10 credit.