08-10-2014, 07:25 PM
I've never seen the Prime tag applied to something that isn't warehoused in an Amazon facility and fulfilled by them.
But between their shi!tty search engine and the fine distinctions betweeen Prime/Free Shipping/Sold by/Fulfilled by/etc., shopping at Amazon now is like a test.
One has to be careful to note the actual terms when selecting an item, such as the variant (model, color, fit), seller, and shipping options.
It doesn't help when slightly revised items recycle the same ASIN and page, and the reviews for disparate items are lumped together under the same listing, which distorts the rating.
That 7-port hub may suck, but the 4-port gets great ratings. Both are listed on the same page, distilled into the rating next to the price, but the only way to know is to read the title of each review carefully to see which is actually being reviewed.
Lots to trip up the unwary customer.
As for customer service, the example above is what I'm more accustomed to. Perhaps I'll try to speak to someone and see if I get a different response.
But ultimately, the carrier acts as Amazon's representative, and the carriage contract is between them and the carrier. The responsibility is between them to fulfill the promises to the customer, and if they cannot, rectify the situation.
But between their shi!tty search engine and the fine distinctions betweeen Prime/Free Shipping/Sold by/Fulfilled by/etc., shopping at Amazon now is like a test.
One has to be careful to note the actual terms when selecting an item, such as the variant (model, color, fit), seller, and shipping options.
It doesn't help when slightly revised items recycle the same ASIN and page, and the reviews for disparate items are lumped together under the same listing, which distorts the rating.
That 7-port hub may suck, but the 4-port gets great ratings. Both are listed on the same page, distilled into the rating next to the price, but the only way to know is to read the title of each review carefully to see which is actually being reviewed.
Lots to trip up the unwary customer.
As for customer service, the example above is what I'm more accustomed to. Perhaps I'll try to speak to someone and see if I get a different response.
But ultimately, the carrier acts as Amazon's representative, and the carriage contract is between them and the carrier. The responsibility is between them to fulfill the promises to the customer, and if they cannot, rectify the situation.