04-16-2015, 06:10 PM
Gareth wrote:
Tweet to @TWC_Help and complain how expensive internet is and that you're going to cancel or switch providers. Someone will DM (direct message) you asking for your account info and a phone number to reach you at. This person will actually be able to help you out.
Last year I got faster internet while also paying less than I was previously by doing this (after two rounds trying to explain to regular reps how it would be cheaper if I bought services a la carte instead of the double-play package I was in to no avail).
My discount just expired, so I may have to go through this again soon.
You don't need a bunch of followers for this to work. I have 0 or 1, probably (I only use Twitter to enter contests and apparently complain to TW).
Thanks, Gareth!