07-06-2015, 02:10 PM
silvarios wrote:
[quote=GGD]
[quote=Wags]
[quote=GGD]
Exactly what would you set as the policy that anticipates all possible situations if you were in charge?
If you're going to have any cutoff limit, what if someone goes over that limit by $0.09? Where do you draw the line?
I dunno, ask T-Mobile
How about if you short change T-Mobile (and all of your other bills) by $0.09 every month and report back on how they handle it in the long term, and which are the bad corporations and which are the good ones.
BTW: Here's T-Mobile's statement, they have an unspecified grace period for the $5 late fee, but note that they may shut off your service if you have an unpaid balance, at any time, no grace period.
https://support.t-mobile.com/docs/DOC-3235#late
Late Fee
Late fees are $5 or more (up to 1.5% of the balance) if the balance is not paid by the due date shown on your statement. You automatically receive a grace period (depending on which state you live in) after your due date before a late fee is determined.
The late fee grace period does not apply to partial account suspensions. Anytime your account is past due, suspension is a possibility. The balance that remains unpaid when the grace period ends is charged the late fee.
This shows you don't use T-Mobile. I had a credit card enrolled in autopay expire and two things happened, it took at least three months for T-Mobile to notify me of a pending account termination and once I called and explained the problem, they waived even the late fees. I paid the three month bill in full and have never been late again. T-Mobile put me in good standing immediately. Over a decade and counting at this point. Crap like this happens all the time.
When Comcast billed my mom for a couple months for a cable box she never had, they fixed the problem promptly when notified, but should I have insisted, as an alternate account member, Comcast pay my mom an overcharge penalty?
I've been with T-Mobile since they were VoiceStream. It's the only provider I've ever used, like maybe 20 years or more. There's been a time or two where I forgot to pay and all they did was double up the bill. Never got a late charge.
Initially, my cab company had accounts for all the drivers and we got orders as text messages from our system. Worked great.