07-06-2015, 10:50 PM
gabester wrote:
[quote=silvarios]
When Comcast billed my mom for a couple months for a cable box she never had, they fixed the problem promptly when notified, but should I have insisted, as an alternate account member, Comcast pay my mom an overcharge penalty?
I'm sure that there are those here who would say that Comcast should only have been willing to talk to your mother, as she is the authorized account representative. For allowing them to speak to you, a non-customer, you should be subject to a $35 authorization fee. Once you've done that, and been willing to sit on hold for 20 minutes, get transferred 3 times, and wait on hold again for almost an hour while you explain the circumstances, THEN you SHOULD insist on getting that $5 credit AND a free month of HBO for your mother and yourself.
You see, the COMPANY can do no wrong and they are legally entitled to penalize HUMAN BEINGS for their errors, but human beings have the freedom from the expectation of equivalency as they are not companies!
Finally someone who gets it.