07-09-2015, 04:25 PM
Therma,
When was the last time you contacted Amazon via phone? For me, it's been hit or miss. Typically, my experience is similar to ztirffritz's experiences. No doubt, amazon is saving money on both the staffing and phone costs.
I'm betting they are losing a noticeable amount of business because as telephone customer service worsens, more and more people will choose to shop elsewhere. I know I've moved a significant amount of business away from Amazon.com because of it.
Robert
When was the last time you contacted Amazon via phone? For me, it's been hit or miss. Typically, my experience is similar to ztirffritz's experiences. No doubt, amazon is saving money on both the staffing and phone costs.
I'm betting they are losing a noticeable amount of business because as telephone customer service worsens, more and more people will choose to shop elsewhere. I know I've moved a significant amount of business away from Amazon.com because of it.
Robert