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The hidden cost of off-shoring call centers
#7
Offshoring has a number of hidden costs that are painfully obvious to those who have to deal with offshore resources. The MAIN cost ?

They don't work for you.
They have no incentive to help your business.
They have no ownership.

As a result, the work provided is often poor, and needs to be re-done.
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Re: The hidden cost of off-shoring call centers - by cbelt3 - 07-09-2015, 05:20 PM

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