07-09-2015, 09:19 PM
gabester wrote:
I'm sure that there are those here who would say that Comcast should only have been willing to talk to your mother, as she is the authorized account representative. For allowing them to speak to you, a non-customer, you should be subject to a $35 authorization fee. Once you've done that, and been willing to sit on hold for 20 minutes, get transferred 3 times, and wait on hold again for almost an hour while you explain the circumstances, THEN you SHOULD insist on getting that $5 credit AND a free month of HBO for your mother and yourself.
You see, the COMPANY can do no wrong and they are legally entitled to penalize HUMAN BEINGS for their errors, but human beings have the freedom from the expectation of equivalency as they are not companies!
Clearly. No matter I'm authorized to make changes, I should incur a convenience charge, solely for my benefit and they should upgrade my mom's account without my consent and then charge to downgrade here.
P.s. That last bit actually occurred once. My mom called in to ask why channels she pays for just stopped coming in one day, then Comcast said they would have to activate some package to make them work. The channels still didn't work because there was an actual problem, Comcast finally fixed it, then when the bill went up because of the sports package, tried to charge my mom to remove the package. Of course the channels kept working after the package was removed because they were already a part of the subscribed tier. Sigh…