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The hidden cost of off-shoring call centers
#16
try never to call any customer service these days. Too much frustration.
If I can't handle it via the interwebs, it becomes the last time I deal with or buy from that company.
Had a run in with citi in the Philippines a few weeks ago. Gave up after 2 mins of huhs.
Went to the local branch, explained the issue. Fixed in 2 mins and they swap CCs for a new better one with a chip and NFC and a built in Vespa.
“Art is how we decorate space.
Music is how we decorate time.”
Jean-Michel Basquiat
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Re: The hidden cost of off-shoring call centers - by Fritz - 07-10-2015, 01:11 AM

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