01-06-2017, 05:19 PM
Billybob,
All airlines have issues at some point. Delta has been good and bad. Jetblue has been good and bad. To me, it's less the airline and far more the specific representatives/employees/flight attendants and such. My wife and I took Baby M from NY to CA via Jetblue. She was 11 months old. The flight attendants were fantastic. They went out of their way on multiple occasions to give us a hand. They even warmed Baby M's bottle for us!
The staff at the airports in both NY and CA were horrendously awful. They were a source of agita on multiple occasions. One rep was clueless beyond compare. I handed her our tickets - all three of them - and specifically stated that Baby M had her own seat. I even pointed to Baby M and said we're taking her car seat on the plane with us. There was no way to misunderstand that Baby M was the 3rd passenger. No possible way.
What does the rep do? She looks at the tickets and said we can't board until our 3rd passenger was ready to board with us. And, she asked if we were checking in Baby M's car seat as baggage. This happened _after_ I explicitely said Baby M was the third passenger and that we were taking her car seat on the plane with us.
I wanted to say, "Uh, didn't you listen to what I just told you?" but, rather than make her seem even more of an idiot and cause agita to everyone, I said "She's the 3rd passenger and we're taking her car seat on board with us." After that, I took back the tickets and walked passed her with Baby M (in her car seat) in hand.
And, yes, Baby M did in fact have her own seat and was an angel both flights. The fact that she had her own seat and was able to lounge in her car seat (and play and snooze and eat, etc) made a _huge_ difference. The extra seat was worth every penny. That we chose flight times that worked nicely with her normal day to day schedule helped, too.
Robert
All airlines have issues at some point. Delta has been good and bad. Jetblue has been good and bad. To me, it's less the airline and far more the specific representatives/employees/flight attendants and such. My wife and I took Baby M from NY to CA via Jetblue. She was 11 months old. The flight attendants were fantastic. They went out of their way on multiple occasions to give us a hand. They even warmed Baby M's bottle for us!
The staff at the airports in both NY and CA were horrendously awful. They were a source of agita on multiple occasions. One rep was clueless beyond compare. I handed her our tickets - all three of them - and specifically stated that Baby M had her own seat. I even pointed to Baby M and said we're taking her car seat on the plane with us. There was no way to misunderstand that Baby M was the 3rd passenger. No possible way.
What does the rep do? She looks at the tickets and said we can't board until our 3rd passenger was ready to board with us. And, she asked if we were checking in Baby M's car seat as baggage. This happened _after_ I explicitely said Baby M was the third passenger and that we were taking her car seat on the plane with us.
I wanted to say, "Uh, didn't you listen to what I just told you?" but, rather than make her seem even more of an idiot and cause agita to everyone, I said "She's the 3rd passenger and we're taking her car seat on board with us." After that, I took back the tickets and walked passed her with Baby M (in her car seat) in hand.
And, yes, Baby M did in fact have her own seat and was an angel both flights. The fact that she had her own seat and was able to lounge in her car seat (and play and snooze and eat, etc) made a _huge_ difference. The extra seat was worth every penny. That we chose flight times that worked nicely with her normal day to day schedule helped, too.
Robert