02-07-2017, 02:59 AM
I find that it is still a crapshoot as a reservation means absolutely nothing in the car rental world. One time I was told I would have a truck based SUV for off road and muddy road conditions. The person on the phone said, "for sure, 100% positive sir" only to be given a car based SUV with no 4WD. They said, "The vehicle is the same dimensions as the vehicle you requested." I kept pushing and they had to upgrade me to a full sized SUV to meet the 4wd requirement. On two other occasions, a 4 door sedan reservation turned into a convertible. Good thing I didn't need practicality on those trips.