02-28-2018, 08:55 PM
Robert M wrote:
Ka,
The first thing I'd do is log into the webmail system of his email account to make sure what you're seeing in the email client reflects what is actually in the email system. It seems rather odd that someone who is somewhat proficient on a Mac would create so many mailboxes and folders and subfolders. Maybe something is just royally wonky in Apple Mail.
If the webmail doesn't reflect the same mailbox/folder/subfolder hierarchy as shown in Apple Mail, then maybe download an alternative email client like Postbox and see what shows up.
This all assumes your client is using IMAP for email.
Robert
Well, he can certainly check gmail in his browser, but his storage on EarthLink is limited to 100 MB per account, so there can’t be that much stored on the server. The bulk of this is his massive, highly specific local storage scheme. He’s been able to do this for years so has had no reason to rethink it. I don’t think he or anyone else has the energy to tackle this. Sometimes you just have to admit defeat as far as helping someone. I think a similar situation exists with paper records. There was mention (not by him) of 12 filing cabinets of documents. He’s in his mid-80s and it’s a shame that he is worrying about this.