Verizon's math skills

[GGD]

Verizon's CSRs seem to be trained to think that 0.002 cents is the same amount as 0.002 dollars.

http://verizonmath.blogspot.com/

http://youtube.com/watch?v=Gp0HyxQv97Q&eurl

Be warned that the youtube link is a 23 minute recording of a call to customer service with lots of attempts at teaching a rep and two supervisors the difference between dollars and cents.