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Verizon's math skills
#1
Verizon's CSRs seem to be trained to think that 0.002 cents is the same amount as 0.002 dollars.

http://verizonmath.blogspot.com/

http://youtube.com/watch?v=Gp0HyxQv97Q&eurl

Be warned that the youtube link is a 23 minute recording of a call to customer service with lots of attempts at teaching a rep and two supervisors the difference between dollars and cents.
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Messages In This Thread
Verizon's math skills - by GGD - 12-12-2006, 07:32 AM
Re: Verizon's math skills - by mikebw - 12-12-2006, 07:44 AM
Re: Verizon's math skills - by Seacrest - 12-12-2006, 08:14 AM
Re: Verizon's math skills - by sscutchen - 12-12-2006, 12:37 PM
Re: Verizon's math skills - by Greg the dogsitter - 12-12-2006, 01:23 PM

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