09-12-2019, 07:13 PM
rich in distress wrote:
[quote=jdc]
Have you hit up support? Brother got his replaced for the same issue.
Silly question but, how would I do that? Mine are out of warranty already.
Start with phone support, not chat -- act super nice, be pleasant and be a little "apple" stupid, with lots of "Im just not sure" "im really sorry for wasting your time on this, thanks" "I had no idea" "they were so awesome" etc, etc
I have found that the sales peeps in Apple stores can also be very forgiving -- id go there first... if you have a apple store nearby, setup an appointment... and all the same advice above.