02-27-2020, 08:53 PM
When I want to cancel a sale due to my own stupid mistake, I contact the buyer (I'm almost always selling a mac) and say that I always test everything right before it goes out the door just to be sure, but this time I found a problem. I'm sure I'll have it figured out in a day or two, but just to be prudent, I'm going to cancel the sale and refund 'your entire payment' (saying more than just 'a refund' has a positive affect).
I try to make it sound like I just rescued them from a potential disaster and I usually get huge thanks. Then I will relist it a month later (at least) so the buyer doesn't see that I'm relisting at a higher price.
NEVER, EVER do what you just did - ask for more money. Even if you're offering to split the cost. The buyer doesn't care about your mistakes - they are your mistakes. It will be seen as 'bait n switch' every time.
I try to make it sound like I just rescued them from a potential disaster and I usually get huge thanks. Then I will relist it a month later (at least) so the buyer doesn't see that I'm relisting at a higher price.
NEVER, EVER do what you just did - ask for more money. Even if you're offering to split the cost. The buyer doesn't care about your mistakes - they are your mistakes. It will be seen as 'bait n switch' every time.