Anyone use Instacart or similar?

[Ombligo]

Instacart is only as good as the person filling the order. They had to ramp up when the deluge hit them and some of the new hires are not the greatest. Stores are getting complaints about messed up orders, late deliveries to wrong addresses. Shoppers don't understand that Instacart is not just a store's delivery operation - it is a completely independent company that goes into a marketing agreement with retailers. There is not much the stores can do when a mistake happens as Instacart is just another shopper to them. Complaints need to go to Instacart, which is so overwhelmed that it is not always responding. Still, customers are blaming the stores for those mistakes. Retailers may not continue the service if it casts them in a bad light. Other retailers may decide it can be lucrative to do their own delivery service and cut out the middle man.

Instacart is a great idea but it has been hit with ramping up before it is ready too. If it survives, it will be a strong company with a solid future, but that survival is not assured.