02-17-2021, 08:51 PM
The story: I bought a "new" cellphone from an eBay seller with who I have bought a few phones in the past. You would think a repeat customer would mean better service, a bit of honesty, etc. Nope. Anyway, phone that shipped had a dead battery and was returned and another brand of phone was agreed to ship out, again in "excellent" condition (although not new).
I took a hit on the price, but it was not huge ($50ish) but I was unwilling to keep haggling. Seller agreed it was in "excellent" condition. Now, it ships and has scratches all over the camera lens. Again, no refund from original purchase, just an exchange. Done all through eBay. Now, I'm a bit pissed, and it's been two months since the original purchase. The eBay page still has the "ask us to step in" text but no link, etc. I'm willing to accept a refund of some amount vs returning the phone, but I can't seem to see what the next step would be.
I took a hit on the price, but it was not huge ($50ish) but I was unwilling to keep haggling. Seller agreed it was in "excellent" condition. Now, it ships and has scratches all over the camera lens. Again, no refund from original purchase, just an exchange. Done all through eBay. Now, I'm a bit pissed, and it's been two months since the original purchase. The eBay page still has the "ask us to step in" text but no link, etc. I'm willing to accept a refund of some amount vs returning the phone, but I can't seem to see what the next step would be.