09-09-2020, 03:15 AM
davemchine wrote:
AOL owned the market but people fled once there was a choice. They had abused their customer base for too long. Yahoo pretty much owned the market after that but they refused to innovate. Their web apps were incredible when released and then they were incredibly dated when discontinued. These are good examples that you can't abuse your customers and you can't stop innovating.
I think with AOL it was more a matter of people moving from the dial-up they offered to cable they couldn’t offer. The company heavily marketed and did have an easy to use graphical user interface that other dial-ups didn’t offer.