02-04-2021, 07:22 PM
Will Collier wrote:
It's not difficult at all. Just tell them the renewal is too expensive and keep saying no until they offer the $5/month deal. Set a calendar reminder for the day before it expires and repeat then. They will offer six months, but if you ask they'll extend the price to a full year.
Back before I canceled, this happened:
Called for a deal 2 days before expiration.
Turned out they had auto-renewed and charged my card 2 weeks early. They charged a whole year at the full rate of around $21/month with taxes and fees.
I told them to give me the renewal deal and credit me for the difference. After being put on hold a half dozen times and spending an hour twiddling my thumbs, I told the rep to cancel and refund me the whole thing and he refused. Said that I'd have to call back after 10am Mountain Time or something like that and call another number to cancel. (Yes, I was speaking to someone in India. I guess he wanted me to speak to someone in the US to cancel so his office wouldn't get dinged.)
I then threatened to get my lawyer involved and register a complaint with the FCC and the Attorney General's office and miraculously, "the computer just updated your account information and I can give you that offer..."
...
...And did I mention that shortly before I cut ties with them I switched the subscription to a temporary credit card number because I was concerned about fraudulent charges, and then a couple of days after I canceled the subscription they re-opened the account and charged a card that I had used with them years earlier?