04-16-2022, 10:18 PM
Amending and efiling a federal return should be easy and for the most part it is. Except for the filing part. TurboTax desktop simply doesn't provide an option for me to efile, instead offering to print. I call support. We poke around. They determine that its the IRS that preventing efiling and I need to call them. How did they determine this? Its the only thing it could be, according to them.
If the IRS was preventing efiling, why didn't TurboTax say so directly? Why would I need a troubleshooting session with support?
They try to make everything so 'easy' to the point of treating you like you're stupid.
Just be honest about whats happening behind the scenes.
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20 years ago I was told a Quickbooks file needed to be sent in for recovery because the mac version allowed `enter` as a character and the PC version didn't. Recovery cost $200 or so. They have not changed.
If the IRS was preventing efiling, why didn't TurboTax say so directly? Why would I need a troubleshooting session with support?
They try to make everything so 'easy' to the point of treating you like you're stupid.
Just be honest about whats happening behind the scenes.
---
20 years ago I was told a Quickbooks file needed to be sent in for recovery because the mac version allowed `enter` as a character and the PC version didn't. Recovery cost $200 or so. They have not changed.